Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions below.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with all tags intact.
• Items showing signs of wear, damage, or alteration will not be accepted.
• Returns are only applicable for t-shirts and shorts purchased directly from us.

2. Non-Returnable Items

• Products purchased on clearance, discount, or final sale are not eligible for return.
• Items damaged due to improper use or handling by the customer are not eligible.

3. Return Process

• To initiate a return, contact customer support at: optusapptex@gmail.com
• Provide your order number, product details, and reason for return.
• Once approved, instructions for returning the item will be shared.
• Customers may be responsible for return shipping charges unless the product is defective or incorrect.

4. Refund Policy

• Refunds will be processed after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, report it within 48 hours of delivery.
• Provide clear photos of the issue for faster resolution.
• You will be eligible for a replacement or full refund at no extra cost.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the requested size or item is unavailable, a refund will be issued instead.

7. Cancellation Policy

• Orders can be canceled before they are shipped.
• Once shipped, the order cannot be canceled but can be returned after delivery.