Shipping Policy

We aim to deliver your orders quickly and safely.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders are not processed on weekends or public holidays.

2. Shipping Time

• Standard delivery time is 3–7 business days, depending on your location.
• Delivery timelines may vary due to unexpected delays or courier issues.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be available on selected offers or order values.

4. Order Tracking

• Once your order is shipped, a tracking ID/link will be shared via email or message.
• You can track your shipment using the provided details.

5. Delivery Issues

• Ensure your shipping address and contact details are correct.
• We are not responsible for delays caused by incorrect address or unavailable recipient.

6. Failed Delivery

• If delivery fails due to customer unavailability, re-delivery may be attempted.
• Additional shipping charges may apply for re-shipping.

7. Damaged or Lost Packages

• If your package arrives damaged or is lost, contact support at: optusapptex@gmail.com within 48 hours.
• Provide order details and proof (photos if damaged) for quick resolution.